Last updated: [Insert Date]
Lumiere One Events respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, store, and protect your information when you visit our website, submit an enquiry, communicate with us, or engage with our event planning and hosting services.
1. Who We Are
This website is operated by Lumiere One Events, a Cyprus-based event planning and hosting brand.
Business name: Lumiere One Events
Contact person: Rafael Socratous
Phone / WhatsApp: +357 99949441
Email: [Insert Email Address]
Website: lumiereoneevents.com
Registered address: [Insert Registered Address, Cyprus]
Company registration number: [Insert if applicable]
VAT number: [Insert if applicable]
For data protection purposes, Lumiere One Events is the data controller for personal data collected through this website, enquiry forms, email, WhatsApp, phone communication, and related client communication.
2. Personal Data We Collect
We may collect the following personal data:
- Full name
- Email address
- Phone number or WhatsApp number
- Country or city of residence
- Event type
- Preferred event date or date range
- Guest count
- Preferred Cyprus location
- Venue or accommodation preferences
- Budget range, where provided
- Event style, mood, guest experience, and planning preferences
- Messages, enquiry details, and consultation notes
- Payment, invoice, and booking information where applicable
- Photos, videos, testimonials, or event details where you give permission
- Website usage data, such as device type, browser type, cookie preferences, pages visited, and general analytics information
If you voluntarily provide details about dietary requirements, accessibility needs, allergies, health-related needs, or religious/cultural requirements for an event, we will only use that information where necessary to support your event planning and guest experience.
3. How We Collect Personal Data
We may collect personal data when you:
- Submit a website enquiry form
- Contact us by email, phone, WhatsApp, or social media
- Request a consultation
- Ask us to recommend venues, accommodation, or suppliers
- Book event planning or hosting services
- Provide event documents, guest details, or planning preferences
- Give permission for us to use photography, video, or testimonials
- Browse the website and interact with cookies or analytics tools
4. How We Use Personal Data
We may use your personal data to:
- Respond to enquiries
- Understand your event requirements
- Arrange consultations
- Prepare proposals, estimates, quotations, or planning documents
- Recommend suitable venues, suppliers, accommodation, and event options
- Coordinate event planning, styling, logistics, and guest experience
- Communicate with venues, suppliers, and service providers where needed
- Manage bookings, invoices, payments, and business records
- Improve our website, services, communication, and client experience
- Send service-related updates
- Send marketing communication where legally permitted or where you have consented
- Comply with applicable legal, accounting, tax, and regulatory obligations
- Protect our business, website, clients, and legal rights
5. Legal Basis for Processing
We process personal data where one or more of the following applies:
- You have given consent
- Processing is necessary to respond to your enquiry before entering into a contract
- Processing is necessary to perform a contract with you
- Processing is necessary for our legitimate business interests, such as managing enquiries, improving services, and protecting the business
- Processing is necessary to comply with legal, tax, or regulatory obligations
- Processing is necessary to protect vital interests in limited circumstances
Where we rely on consent, you may withdraw your consent at any time.
6. Sharing Personal Data
We may share relevant personal data with trusted third parties where necessary for your enquiry, proposal, booking, or event planning. These may include:
- Venues
- Hotels, villas, resorts, and accommodation providers
- Caterers and beverage providers
- Florists, stylists, decorators, and rental companies
- Photographers, videographers, entertainers, musicians, DJs, and production teams
- Transport providers
- Wedding celebrants, officiants, or related authorities where applicable
- Event staff and hospitality teams
- Website hosting, email, CRM, analytics, payment, IT, security, or form service providers
- Accountants, insurers, legal advisers, or professional consultants
- Public authorities where required by law
We do not sell your personal data.
Where possible, we only share the information that is relevant and necessary for the specific service, enquiry, venue recommendation, or event arrangement.
7. International Transfers
Some service providers used by Lumiere One Events may store or process data outside Cyprus or the European Economic Area.
Where this happens, we will take reasonable steps to ensure that appropriate safeguards are used, such as contractual protections, recognised transfer mechanisms, or providers operating under lawful data protection frameworks.
8. How Long We Keep Personal Data
We keep personal data only for as long as reasonably necessary.
As a guide:
- General enquiries may be retained for up to 24 months
- Client planning records may be retained for the duration of the event planning process and a reasonable period afterwards
- Contract, invoice, tax, and accounting records may be kept for the period required by applicable law
- Marketing consent records may be kept until you unsubscribe or withdraw consent
- Photography and testimonial permissions may be retained for as long as the relevant content is used, unless withdrawn where applicable
We may keep limited records where necessary to resolve disputes, comply with legal obligations, or protect our rights.
9. Your Data Protection Rights
Subject to applicable law, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Request restriction of processing
- Object to certain processing
- Request transfer of your personal data
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Cyprus Data Protection Commissioner or another competent supervisory authority
To exercise your rights, contact us at:
Email: [Insert Email Address]
Phone / WhatsApp: +357 99949441
10. Marketing Communication
We may send marketing communication only where we have a lawful basis to do so.
You may opt out of marketing communication at any time by contacting us or using the unsubscribe link where available. Service-related communication about an enquiry, proposal, booking, or event is not marketing and may still be sent where necessary.
11. Cookies and Analytics
Our website may use cookies and similar technologies to operate properly, remember preferences, improve performance, understand visitor behaviour, and support marketing where consent has been given.
More information is available in our Cookie Policy.
12. Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
However, no website, email, messaging app, or online transmission can be guaranteed to be completely secure.
13. Third-Party Websites
Our website may include links to third-party websites, including venues, suppliers, social media platforms, maps, booking tools, and payment providers.
We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before submitting personal data.
14. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.
15. Contact Us
For privacy questions or requests, please contact:
Lumiere One Events
Rafael Socratous
Phone / WhatsApp: +357 99949441
Email: [Insert Email Address]
Website: lumiereoneevents.com